Explanation of Bills

If you have provided us with your insurance information, we will submit a claim on your behalf. SVH is required to submit a separate bill to your insurance for each inpatient or outpatient visit; therefore, you’ll receive a separate bill and account number for each visit and date of service.

We ask that you bring your insurance information with you when you register, so we can obtain a photo copy of your insurance card. We also ask that you inform us of any changes to your demographic information that may have occurred since your last visit.

Radiologist, pathologists, and consulting physicians may bill you and/or your insurance company separately for their services. These consulting physicians may not be hospital employees; therefore, they may not be participating members of your specific insurance plan. If you have any questions regarding your insurance coverage or bills from these providers, please contact them directly.

If you do not have insurance, you’ll receive a statement shortly after services are provided. Please remit payment in full at that time. If you are unable to pay the balance in full, please contact one of our financial counselors at 307-885-5995.

Frequently Ask Questions


What do I need to bring when I come for my physician or hospital appointment?

In addition to anything your physician asked you to bring, please bring your insurance card, identification card, current mailing address, employer address, and phone number. It is also helpful to have the address and phone number for the person you would want contacted in case of an emergency.

Will I be asked to make payments on the day of my visit/service?

Depending on the insurance that you have and the service you receive, you may be asked to pay a co-payment, deductible, or co-insurance at the time of your visit. If you do not have insurance you may be asked to make payment in full.

Who do I contact if I have questions about my bill?

Please contact our billing department at 307-885-5995.

Should I contact my insurance prior to my visit/service?

We suggest that you review your policy and benefits prior to receiving any medical care. If you have questions regarding your policy, please contact your employer or insurance carrier.

How soon will I receive a bill after my service?

You will not receive a statement from your physician or the hospital until after your insurance has processed or within 90 days. You should expect to receive an explanation of benefits from your insurance company within 30-60 days. However, if you do not have insurance, you will receive a statement within 7-10 business days following your visit.

Are all of my physician and hospital charges combined on a single statement?

You will receive two bills- one for your physician and one for your hospital charges. For other services such as radiology or pathology, you will receive a separate statement from those providers. Please contact those providers directly if you have questions about their bills.

What should I do if I don’t have insurance?

Before receiving services, please call a financial counselor at 307-885-5995 to discuss payment options.

Is financial assistance available?

Yes, learn more by contacting a financial counselor by calling 307-885-5995.

Will Star Valley Health send claims to both my primary and secondary insurances?

Yes. If you have provided information for both insurance carriers, we will first submit a claim to your primary insurance carrier and once they have paid, we will then submit a claim to your secondary insurance.

Will I be notified when my insurance pays my bill?

If there is a patient responsibility after your insurance has processed, you will be notified via statement. Otherwise, no statements will be sent to you reflecting insurance payment.

Why am I being charged a physician and a hospital visit if I am a Medicare patient?

Medicare classifies SVH as a provider based which means that our billing process must adhere to specific rules and requirements. One of these requirements is to split the physician or professional services rendered by your provider apart from all other charges related to your visit.
For example: A visit to a physician will incur two separate charges: The first charge is for the physician’s professional services, while the second charge is the facility fee. You do not receive duplicate bills for the same service and will only receive one statement for any outstanding balance that is your responsibility.

What should I do if I receive a statement that I believe has already been paid?

Please contact a financial counselor by calling 307-885-5995, so we can review your account with you.

What if I receive my statement but cannot pay my bill?

Contact a financial counselor by calling 307-885-5995, and we can work with you to set up payment arrangements.

Hassle-free billing

We are dedicated to providing hassle-free, timely, correct insurance filing, and helpful billing support.
If you still have questions, please contact us by calling 307-885-5995.

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