In addition to anything your physician asked you to bring, please bring your insurance card, identification card, current mailing address, employer address, and phone number. It is also helpful to have the address and phone number for the person you would want contacted in case of an emergency.
Depending on the insurance that you have and the service you receive, you may be asked to pay a co-payment, deductible, or co-insurance at the time of your visit. If you do not have insurance you may be asked to make payment in full.
Please contact our billing department at 866-641-1039 or 307-885-5995.
We suggest that you review your policy and benefits prior to receiving any medical care. If you have questions regarding your policy, please contact your employer or insurance carrier.
You will not receive a statement from your physician or the hospital until after your insurance has processed or within 90 days. You should expect to receive an explanation of benefits from your insurance company within 30-60 days. However, if you do not have insurance, you will receive a statement within 7-10 business days following your visit.
You will receive two bills- one for your physician and one for your hospital charges. For other services such as radiology or pathology, you will receive a separate statement from those providers. Please contact those providers directly if you have questions about their bills.
Before receiving services, please call a financial counselor at 307-885-5995 or 866-641-1039 to discuss payment options.
Yes, learn more by contacting a financial counselor by calling 307-885-5995 or 866-641-1039.
Yes. If you have provided information for both insurance carriers, we will first submit a claim to your primary insurance carrier and once they have paid, we will then submit a claim to your secondary insurance.
If there is a patient responsibility after your insurance has processed, you will be notified via statement. Otherwise, no statements will be sent to you reflecting insurance payment.
Medicare classifies SVH as a provider based which means that our billing process must adhere to specific rules and requirements. One of these requirements is to split the physician or professional services rendered by your provider apart from all other charges related to your visit.
For example: A visit to a physician will incur two separate charges: The first charge is for the physician’s professional services, while the second charge is the facility fee. You do not receive duplicate bills for the same service and will only receive one statement for any outstanding balance that is your responsibility.
Please contact a financial counselor by calling 885-986-0182 or 307-885-5995, so we can review your account with you.
Contact a financial counselor by calling 307-885-5995 or 866-641-1039, and we can work with you to set up payment arrangements.